Posts filed under ‘Something for Everyone’
Bright Ideas :: TAX TIME
Hot off the press: the TAX TIME edition of Bright Ideas, our business e-newsletter – click on the image below to view the newsletter in its entirety.
Teaser: I cover ‘how to’ avoid an audit, prove business expenses and back-up important tax documents and information. Timely tips, easy read. Enjoy.
To subscribe to Bright Ideas [published every month or so], GO HERE.
tennessee offers new online legal resource
Questions about a legal matter? Can’t afford an attorney? Or simply don’t know where to start?
The Tennessee Supreme Court recently launched www.justiceforalltn.com, a website that serves as an aggregated resource for people with legal questions.
For folks with legal questions, click on the NEED LEGAL HELP? button, and a list of links to other websites related to legal resources in Tennessee appears.
Attorneys who want to help by providing free or reduced-cost legal services can connect with various legal services organizations through the site, as well.
Overall, the site is a needed addition to online legal resources for our community.
the importance of being nice
I received the ultimate compliment recently. A new client said to me, with surprise in his voice, “You sure are nice for a lawyer.” Of course, I thanked him profusely. Truly, it is so nice to be referred to as a NICE LAWYER.
It’s important for lawyers to be nice. This client’s comment suggests that perhaps not everyone thinks that lawyers are nice. Of course, the role of a lawyer in many instances requires this person to be aggressive – to take a hard line and stick to it. This can often be construed as the opposite of nice, especially if you’re on the receiving end of such behavior.
But, even in the midst of tough negotiations, we lawyers can still be nice. Being nice in a difficult process really does make a difference. And nice lawyers do win.
some advice for job seekers
We’ve recently spent many hours combing through resumes and interviewing potential candidates for our Administrative Assistant position. Wow. What an eye-opening experience.
We learned a few surprising things in this process. Perhaps the most surprising: the majority of folks who responded to our craigslist ad – including some we interviewed – were not prepared.
What do I mean by this? I mean that folks simply failed to take what we consider basic steps necessary to be considered for our open position. We *want* applicants to be prepared – we *want* to be wowed by them.
[Caveat: We interviewed some well-qualified applicants who did all of these things, and did them well. So my comments do not apply to everyone who responded. Just most of them.]
A simple Google search reveals hundreds of articles about how to prepare for and rock a job interview. The resources are out there. (We list a few below.) Find them and read them.
Why? This is an employer’s market. We received close to 50 applications in response to an ad that ran for only three days. Some of the applicants had postgraduate degrees. The majority were qualified (on paper) to do the job. To catch our attention, an applicant really had to stand out. In all respects. For a part-time, hourly position. Wow.
The process inspired me to share thoughts on how an applicant can really rock the interview process. It’s not rocket science. But if you want to get hired (by us or anyone else), do at least the following:
Communicate professionally and promptly with the prospective employer. If by email, this means use complete sentences, use spell-check and include all of your contact information in the email. If you want the job, then you should respond the same day to any communication. Otherwise, the employer may move on to the next person on his/her list.
Do your research. Google the prospective employer to learn as much as you can in advance of an interview. Read the company website, read news articles, LinkedIn profiles, Facebook pages, Twitter feeds. You’ll likely find a wealth of information. Use this information to personalize pre-interview communication and to prepare for the interview. In the interview, express this knowledge so that the employer realizes you took the time to do the research in the first place.
Dress professionally. If interviewing for an office position, wear a suit or jacket with pants or skirt. No wrinkles or messiness. It is always best to over-dress. Click HERE for a great reference guide on how to dress for success in the interview process.
Follow the application process. If an employer requires a specific process, then do exactly that. No less. For example, we asked applicants to provide three items to us, via email: 1-cover letter describing interest in the position, 2-resume and 3-references. Simple. Almost one-third of the emails we received didn’t include all three items. Some folks called but didn’t email. We automatically excluded all of them from consideration.
Side note: If providing documents via email, it is best to attach PDF files and not Word documents. A PDF file will preserve the formatting of your document, and can be opened by anyone. Recipients may have trouble opening a Word (or any word processing) document; it probably will look different when opened on someone else’s computer; and it can reveal potentially embarrassing metadata.
NEVER FORGET: YOU ONLY HAVE ONE CHANCE TO MAKE A GOOD IMPRESSION. This is the golden rule. Fail to do any of the above and you probably won’t get another chance with a prospective employer.
Incredible resources exist online to help sharpen skills for job seekers. If you’re looking for a job, then your current job is to do all you can to improve your skills to land that ideal job. Here are some resources to explore:
Interview Preparation Guide: http://www.quintcareers.com/job_interview_preparation.html
Ten Blogs for Job-Seekers: http://www.blogs.com/topten/top-10-blogs-for-job-seekers/
Advice from craigslist for Job Seekers: http://www.craigslist.org/about/best/sfo/101949754.html
Good luck!!!
a reflective moment
I just returned from a client’s funeral. She visited me, with her children, a few years ago. She was in a second marriage – her husband had kids, she had kids, both from prior marriages. There was a prenuptial. Lots of moving parts. She wanted my help with planning – she wanted to know what would happen to all of her wordly possessions when she died.
I helped her make a plan. She felt better. Her family felt better. I felt good, having had the opportunity to help.
A year or so later, she became unexpectedly ill. She called me. We made some changes to her plan. She got better. Then, suddenly, she got worse. She passed away this week.
Her daughter called me with some questions. I helped her to locate documents that proved invaluable in making sure that my client’s final wishes would be honored. At that moment, we were both so glad that her mom had taken some time to plan.
I learned many things about my client at her funeral that I didn’t know before. It made me happy and sad all at the same time. And it made me so grateful to be able to help this family. An ‘aha’ moment, perhaps. I helped make a difference. And this client, and her family, made a difference in my life as well.
I read an article last week about how, if you wouldn’t do your job for free, then you should be doing something else. Today, I fully understand what that means. Today, I would do my job for free.
a note about email
I welcome email contact from folks who read my blog or visit my website. In fact, I generally invite readers to contact me at the end of each blog post if they would like to speak with me directly.
However, I can’t give legal advice via email. If you have an issue that you would like to discuss, feel free to send me a brief email. We can then schedule a time to talk – by phone, Skype or in person – to discuss your issue and how I may be able to assist. Or, you can access our client extranet by making contact HERE, and we will create an account for you. In the extranet, you can request a legal service or ask a legal question, and I will respond promptly.
Please understand that before I can give legal advice or assist you with a legal matter, we must first form an attorney-client relationship. This cannot be accomplished via email communication, but we can create this relationship via our secure client extranet. Until I can obtain certain information from you, I can’t provide legal advice to you in any format. This is a requirement of the ethics rules that govern the practice of law in Tennessee.
IMPORTANT NOTE: PLEASE do not include detailed information in any email communication to me. Email is NOT a secure method of communication and should not be used to share confidential information with anyone.
The information I offer in this blog is general in nature, and may not apply to your specific situation. So, if you have a legal issue (problem, question, etc.), please contact an attorney for assistance. I’m glad to speak with you, or help you find an attorney in your area.
Many thanks for reading my blog!
what we *expect* from clients
In a recent post, I spent some time outlining what folks can/should expect from a lawyer. Now, it’s my turn to suggest what your lawyer can expect from you, the client. Understanding these expectations on the front end makes it much more likely that both you and the lawyer will meet (or exceed) said expectations. The result? A much more pleasant, productive experience.
[I want to state on the front end that various clients have not always followed the seven suggested courses of action below, and more than once (but never more than once with the same client). When I started discussing expectations with clients (both theirs and mine) at the beginning of representation, it was quite magical! I found that we both were much happier throughout the process. Thus, why I'm sharing the following ...]
In a nutshell, I expect clients to treat me the way they want to be treated (does ‘do unto others…’ ring a bell?), but to be more specific, I offer the following seven expectations:
First, please speak softly. Please do not shout at me, or even raise your voice. This is never okay, even if you are angry, disappointed, upset. I will never, ever raise my voice at a client and I expect the same.
Second, please always speak the truth. Untruths are never acceptable. See above – same rules apply.
Third, please disclose everything even if you don’t think it’s relevant. I cannot do my job unless I have ALL the relevant information. As the attorney, it’s my job to decide if it’s relevant or not. So it therefore is imperative that a client provide all available information. I am bound by very strict ethics rules to keep all client information confidential, so any disclosure is safe with me. But if you want me to do my best, I need to know EVERYTHING.
Fourth, please pay timely for my work on your behalf. I perform all legal work according to the terms of written engagement agreements. The agreement outlines very specifically what the fee(s) involved for work will be, and the terms for payment. I welcome all comments, questions and feedback on my fees. Once we reach an understanding, I expect to be paid timely. Just as you expect me to do my work timely on your behalf.
Fifth, please communicate timely with me. I commit to returning all communication within 24 hours of receipt (unless I physically am unable to do so, and then someone from my office will contact you on my behalf). I think it’s only fair that a client respond in a like manner. So, if I call you to discuss your matter, please call me back. I can then do my job efficiently and timely, which will make you happy. (And, by the way, if any of your contact information changes, please share this with me. I can’t call you if I don’t have your current telephone number.)
Sixth, please don’t ask me to do anything unethical, illegal or otherwise inappropriate. While this should be obvious, I am obligated to forego participating in any such activity. Upon sharing my professional opinion regarding a requested course of action, you are welcome to seek counsel from another attorney if you don’t like my response.
Seven, please treat my office staff with the same respect you show me. My staff will always treat you exactly as I would, and will communicate with you honestly and respectfully. I simply ask the same of my clients. Then, we all have a pleasant experience. And always remember: You catch more flies with honey than vinegar.
After 13 years in practice, I’ve found that we all do a better job when we know the expectations up front. Sometimes what should be obvious isn’t, especially if someone is in a heightened emotional state regarding a legal matter.
I consider it a true privilege to work for my clients, and am grateful for the trust and reliance they place in me. Since I began clearly communicating my mutual expectations, I can say that I have had only positive interactions with my clients. Happy clients, happy lawyer, happy world!
update: DIY name change in Tennessee
I posted a while back about how you can easily DIY a legal name change in Tennessee – and how the clerk and master’s office in Williamson County gives you the pleading templates to do so. See that post HERE.
I just learned that this particular jurisdiction has changed the local process a bit. First, the court no longer requires a hearing on name change petitions. You file a petition along with the order granting the change – the judge considers only these documents, and decides whether to enter the order (or not, apparently). (Previously – and in most Tennessee jurisdictions – the court required a hearing, where the person seeking a name change appeared in court and gave sworn testimony as to why he/she was seeking the change.)
AND – this is important – you have to file the following in addition to the petition: a copy of your photo ID (establishing your identity and current legal name), a copy of a recent utility (e.g. phone, electric) statement (UNLESS your photo ID includes your current address – in order to establish you live in the court’s jurisdiction) and a copy of your birth certificate.
None of this information is available unless you go to the clerk’s office and try to file a name change petition, which isn’t very helpful to those doing it themselves. Name changes are simple, non-adversary proceedings that absolutely do not require an attorney. Our system should make it easy for folks to do it themselves.
guest post: get organized – start with your desk paper flow!
There are A LOT of good reasons to get and stay organized. Organization can reduce stress, reduce (or eliminate) time spent on mundane tasks … and even reduce the likelihood you will experience legal problems. No missed tax or business filings, no late payment of bills … you get the idea. Having ready access to important documents, knowing important deadlines and generally being aware of what needs to be done when – all of these things directly affect your daily personal and business life. The following guest post by Liz Jenkins, a local professional organizer, shares some simple tricks on how to start … beginning with your desk paper flow. No excuses – just do it!
When I was working with a client recently, I found a check for $11,500 that had never been cashed. It was mixed in a box of random papers. The check was 10 years old. I don’t know about you, but that’s a lot of money to just misplace.
Here’s what happened: My client has a lot of paper come into his office. Instead of dealing with them promptly, systematically, and having set places for certain types of papers, he would let them pile up on his desk and then they would end up either in cardboard bankers boxes to ‘deal with later’ or fall on the floor and get caught up in the trash.
Sound familiar? Well, maybe except for the size of the check. But I so often run into intelligent, competent people who get completely frazzled by paper. The problems can be as minor as misplacing a business card to late bill paying to losing out on tax deductions because you can’t find a receipt to as serious as your entire estate falling apart because something happens to you and no one knows where the proper documentation might be.
Here are my suggestions to help with this:
First, have a designated “IN” box. This could be a wicker basket, a basic metal office supply store tray, a pretty canvas covered bin, whatever. As long as it is big enough to hold about a weeks worth of incoming papers into your home or office – generally a 9 x 12 inch one is good.
Place this container at a location that works in your setup. The best way to figure this out is to look for where papers naturally land – you know, that pile you have. If you have to trek across the house or office to put things in the IN box, it won’t happen. Put the box where you enter, in the kitchen, on an entry table . . . the easiest place to just drop them.
Next, assign designated places to ‘sort’ out the papers you acquire. Here are some ideas:
- Shred – to hold any papers you don’t need to keep that may have identifying information such as credit card offers or receipts.
- Recycle – papers you don’t need but aren’t personal
- Bill pay – one place where all the bills go that need to be paid whether you pay them online or by check. I recommend keeping checks, envelopes, stamps and a pen in that same location. If you pay your bills online, then this place should be near the computer.
- Action items – events/appointments/invitations/correspondence – these need to get on your calendar, rsvp or decline. These require your attention – usually in a timely manner.
- Contacts – business cards, phone numbers, flyers for a product or business you want to try
- Things to read – a lot of my clients gather newspaper articles, magazines, etc. that they want to read but don’t have time right at the moment. Corral these until you have that time otherwise the really important stuff gets caught up in them.
Other papers that come in may be coupons, summer camp information, promotional items, etc. Look at what you have in your weekly stash and determine the appropriate categories. Then make a place for each. But remember, you are not the keeper of all paper and are not responsible for honoring papers that come in unsolicited such as advertisements and catalogs.

Tip: get off of mailing lists using services such as www.dmachoice.org or contact catalog companies directly and specifically ask to be removed.
These designated locations to sort into can be as simple as a small garbage can for shredding or recycling, a labeled file folder, a pretty basket, a desk drawer or a letter tray. Be creative but be practical. And do label each of these places.
Lastly, have a designated place where papers go when you are finished with them but need to hang on to them for tax, personal or legal purposes. This is your “FILE” bin.
When you come in each day with the mail and the other accumulated papers, dump them in your IN box and go on with your day. BUT! Once a day or once a week or on a regular basis that works for you – SORT these papers into their categories. Then deal with them according to your schedule.
Here’s the flow when you pull everything out of the IN box . . .
- Purge. Immediately toss everything you don’t need or want into either the shred or recycling bin
- Deal with anything immediately that is time sensitive such as bills or invitations *if you can do it in 5 minutes or less –just do it
- Sort any remaining papers into their appropriate locations to be dealt with at a later time
- Place finished paperwork that needs to be saved into your file bin
The key is to have like papers with like papers, and in a location where they are easily accessed and you have all the materials you need in order to deal with them. For example, invitations should be kept near your calendar. Bills with the checkbook. Etc.
Then, when you sit down to process these papers, you have everything you need at your fingertips and nothing gets left behind. The biggest benefit to this system is the mental relief. You know everything is where it needs to be, waiting for you. You don’t have to worry you’ve missed something because you’ve looked at it and placed it where you want it, to be dealt with on your terms.
Take a few minutes to analyze your papers, set up a simple system and tweak when necessary. Papers don’t have to be overwhelming. Using these tips can help save your sanity . . . and maybe $11,500!
Liz Jenkins, Certified Professional Organizer and owner of A Fresh Space in the Nashville, TN area, specializes in helping people in their homes or small businesses streamline their lives so they can be more effective, productive and not so stressed out and frazzled. A self-professed life-long organizing geek, Liz wields a label maker with style and can sort & containerize with a wave of her magic wand (not really but wouldn’t it be cool?). De-cluttering, figuring out what to do with all the papers, wrangling the kids toys, managing emails & calendars, creating order out of chaos . . . these are the things that make her day. Find more organizing tips on her blog, A Fresh Space.
What can (should?) you expect from your lawyer?
The sole focus of my daily work is to serve my clients. But for my clients, I would have no practice and therefore no work. So how do I best serve my clients? By meeting their expectations.
If you’re a consumer of legal services, you will benefit most from legal counsel if you have a clear set of expectations and can communicate these expectations to your attorney.
In our initial meeting, I ask clients to share their expectations with me. The quickest way to get a direct answer is to ask a direct question. This often leads to a conversation rich in information for both my client and me. But not always . . .
Thus, I also put myself in your shoes and ask myself, ‘What would I expect of my lawyer?’ Sometimes clients don’t have crystal-clear expectations on the front end, as this may be their first rodeo (to borrow a phrase from my cowboy husband). Many, many of my clients have never worked with an attorney before and thus aren’t sure what to expect.
So … the million dollar question. How do I meet client expectations, when clients aren’t even sure what those expectations are?
During my 13 years of legal practice, I’ve had some time to think about this. The result - HERE IS THE LIST of what I think YOU should expect from your lawyer. He or she should:
- Charge reasonable fees – and flat fees where possible
- Ask for your feedback throughout the process, listen to it, and integrate it into the process
- Understand your individual situation, plans and goals – this includes identifying actual or potential problems
- Assist you in avoiding problems where possible
- Solve problems (that weren’t avoided/able)
- Consider money – how you can save and keep it
- Offer expertise – depth and breadth – in the law
- Understand the nature of your business/industry/personal situation – whatever is relevant to providing the legal counsel you seek
- Communicate timely and appropriately with you regarding your matter
- Act in a manner that is trustworthy, respectful and courteous
- Provide prompt and understandable billing – with no surprises as to fees and expenses
- Advocate for your interests
- Provide guidance and advice that is responsive to your specific needs
- Refer you to other trusted and qualified professionals when your situation requires assistance outside the scope of your attorney’s expertise
On my list of resolutions for 2011 is to provide each client with this list of expectations, and ask them to comment/add as they see fit. Constant attention to acknowledging my clients’ expectations makes it much more likely that I will meet them successfully.
HOWEVER . . . because I view my work with clients as a partnership, there’s a second part to this equation. In order to meet client expectations, there are some things that *I* expect as well. Stay tuned for that list . . .








